Family Engagement

Family Engagement and Inclusion

New Heights School realises that, in order to attain successful outcomes for their pupils, forging a robust, strong, positive relationship and rapport with parents / carers offers the most productive approach to achieving this objective.

This initiative is valued with such high regard that New Heights School possesses its own, unique and bespoke team of Family Engagement Workers.

Key Stage 3 holds weekly Coffee Mornings.  
Click the button for dates.

What we do for you

Meet the Teams

Our Family Engagement Team works relentlessly, introducing themselves and explaining their role within New Heights School when conducting a new pupil’s Admission Interview. The interventions the team can provide and offer are evaluated at this stage and an individual plan is formed for the pupil; a Pupil Progress Plan (PPP), in order to identify a holistic, wrap-around support package, for the pupil and their family whilst their assessment commences.

The team will advocate on behalf of families, represent and support families at various professionals meetings and liaise closely with New Heights School SENDCo in order to inform families of the progress of the assessment at regular intervals.

Family engagement

The Family Engagement Workers also form the nucleus of the Safeguarding Team, working closely with the Designated Safeguarding Lead (DSL). This aims to ensure that, whilst attending New Heights School, all pupils access their learning in a safe and secure environment. This is reiterated regularly to pupils so they are familiar with whom they can approach if they feel they need to disclose sensitive information which will be treated in the strictest of confidence.

If you are concerned about your child, you are encouraged to approach a member of the team to discuss any worries so that support can be offered or we can signpost you to another agency.

The Family Engagement Workers promote multi-agency collaboration whether linking with services available throughout the Local Authority or with local and national charitable institutions i.e NSPCC, and Barnardo’s amongst others. Most recently the New Heights Key Stage 3 team has succeeded in finding funding to invest in Fareshare, a charitable organisation designed to address food poverty affecting large sections of society. New Heights Key Stage 3 provision now offers to distribute food parcel to parents / carers who approach the team requesting this support.

The Family Engagement Teams at New Heights supports parents / carers, school staff, and other agencies on various issues that may affect a child’s learning and wellbeing.  These can include:

  • Punctuality and attendance
  • Changes in behaviour, causing detriment to learning
  • Low self-esteem and confidence
  • Settling in of new children
  • Transition to a new class, key stage, or another destination school
  • Supporting parents or carers with routines, managing behaviour at home etc.
  • A point of contact for parents and carers on a daily basis.

Support for families can also include:

  • Providing information and signposting to other services in the local area
  • Liaising with a range of external services, agencies and schools
  • Assistance in completing paperwork and forms e.g. special educational needs, secondary school applications
  • Attendance at school and other agency meetings
  • Advice and support in promoting positive behaviour at home and establishing routines
  • Providing access to training and workshops in school.


The Home Engagement Teams


Mill Road – Key Stage 2

  • L. Heague – Family Engagement Manager / Designated Safeguarding Lead

Click to email her directly, or you can contact her using our contact page.

Fazakerley – Key Stage 3

  • C. Plunkett – Family Engagement Manager / Designated Safeguarding Lead
  • A. Gibbons – Family Engagement Worker 

Click to email them directly, or you can contact them using our contact page.

Speke – Key Stage 4

Click to email them directly, or you can contact them using our contact page.

Coffee Mornings

Join us!

@New heights Key Stage 2

at Mill Rd, from 9.15am– 10.15am.

Thurs 14 December 2023
Thurs 18 Jan 2024
Thurs 15 Feb 2024
Thurs 21 March 2024
Thurs 25 April 2024
Thurs 23 May 2024
Thurs 20 June 2024
Thurs 18 July  2024

Phone Liz on 0151 330 5140 for more info.

Coffee Mornings

Join us!

@New heights Key Stage 3

at Fazakerley, from 9.30am– 10.30am.

Friday 15 September
Friday  13 October 2023
Friday 10 November 2023
Friday 8 December 2023
Friday 12 January 2024
Friday  9 February 2024
Friday 15 March 2024
Friday  26 April 2024
Friday  17 May 2024
Friday  14 June 2024
Friday  12 July 2024

Phone Alan or Christine on 0151 498 4055 for more info.